Responsible Gaming

At Coinplay, we believe that gambling should be an enjoyable form of entertainment. However, it is important to recognise that for some individuals, gambling can become problematic and lead to loss of control. We encourage all players to approach gaming responsibly and never view it as a source of income or a way to recover debts.

Setting Personal Limits

To help you maintain control over your gaming activities, Coinplay offers a range of personal limits that you can set and adjust at any time. These limits are designed to help you manage your spending and time spent on our platform effectively.

• Deposit Limit: Set a maximum amount you can deposit daily, weekly, or monthly.
• Loss Limit: Limit the amount you can lose over a day, week, or month.
• Wager Limit: Control the total amount you can wager within a specified period.
• Cooling-Off Period: Choose a break from gambling for 1 week, 1 month, 3 months, or 6 months. During this time, you cannot deposit funds or receive promotional offers, but you may withdraw any remaining balance. The cooling-off period takes effect immediately and your account will automatically reactivate once it expires.
• Self-Exclusion: Opt to exclude yourself from Coinplay for 6 months, 9 months, or 1 year. Your account will be disabled immediately, and you will be excluded from all promotions. Deposits and withdrawals will be blocked during this period.

To set or adjust these limits, please visit your account settings or contact our support team via LiveChat or email for assistance.

Limits Specific to Sportsbook

For Sportsbook betting, some limits differ slightly:

• Deposit limits and cooling-off periods apply as usual.
• Loss and wager limits are currently not applicable to Sportsbook bets.
• During a cooling-off period, you may still place Sportsbook bets if you have an available balance.
• Self-exclusion disables your account for the chosen period, blocking deposits and withdrawals, though manual withdrawals can be arranged through customer support.

Self-Exclusion by Request

If you feel the need to stop gambling for a period of time, you can contact our Support Team to request self-exclusion. We will promptly block your access and ensure you do not receive promotional materials. If you choose indefinite self-exclusion, any remaining funds will be paid out according to casino policies. For fixed-term self-exclusion, funds will be paid out only after the exclusion period ends.

Age Restrictions and Protection of Minors

Coinplay is committed to preventing underage gambling. We only accept players who are at least 18 years old and use all available methods to verify age and prevent minors from registering or playing. We reserve the right to request proof of identity, and access will be denied if the legal age is not met.

Despite these measures, we acknowledge that minors may still attempt to access online gambling. We strongly encourage parents and guardians to use parental control software to protect children from accessing gambling sites. Recommended software includes:

• CyberPatrol
• GamBlock
• Solid Oak Software
• Net Nanny

Support and External Help

If you believe your gambling is becoming problematic, or if it is affecting your daily life, we urge you to seek help. Several independent organisations offer confidential support and advice:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

Remember, responsible gaming is about enjoying the experience safely and within your limits. Coinplay is here to support you every step of the way.

Protection of Minors

Strict age verification processes are in place to ensure no one under 18 can play or access services at lottomart.casino in the United Kingdom.

• Never leave your account logged in on shared devices.
• Use parental controls and filtering solutions where appropriate.

How to Set or Adjust Limits

Log in to your account and navigate to the responsible gaming section to manage your limits or request self-exclusion. For assistance, email [email protected].